Refund & Cancellation Policy

Vivah Patrika invitations are digital products delivered instantly: once payment is verified, your invitation is unlocked at its link. Nothing is shipped.

Eligible refunds

• You were charged more than once for the same invitation: the duplicate payment is refunded in full.
• Your invitation could not be unlocked because of a fault on our side that we cannot fix within 48 hours: full refund.
• You request cancellation within 7 days of payment and before the wedding date: full refund.

Not eligible

• Requests made more than 7 days after payment, or after the wedding date.
• Changes of mind about a template after the invitation has been shared with guests. You can switch templates in the builder at no extra cost instead.
• Shagun (UPI gift) amounts, which go directly from guests to the couple and never pass through us.

How to request

Email or WhatsApp us with the email address you sign in with and the invitation link. We will confirm within 2 working days. Approved refunds are issued to the original payment method through Razorpay and usually reach you within 5–7 working days, depending on your bank.

Contact

[Registered Business Name]
[Registered Address], Hyderabad, Telangana, India
Email: hello@vivahpatrika.in
Phone / WhatsApp: +91 87908 60160